Post Office
Post Office
Tech innovation - delivering operational programme efficiencies, at scale
The Why?
Over the last five years, Post Office Limited (POL) has been conducting a programme of consultation exercises (2000+), as part of its national branch transformation programme - enabling customers to feedback on local refurbishment and site relocation plans.
The How?
Synthys delivered an eConsultation solution (on behalf of POL), incorporating a fully searchable microsite - which captured customer & stakeholder feedback (inclusive of rich-media content).
This same platform integrated a portal for decision-report hosting; as well as a back-end CRM broadcast & participation management information facilities.
The What Now?
This digital solution vastly reduced the stress on the existing POL structures handling all branch transformation feedback - from customers and stakeholders.
Furthermore, it delivered greater efficiencies (and responsiveness) through the in-built dashboard and auto-reporting capabilities.
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